CinLink Support
Welcome to CinLink Support. CinLink is a video subtitle and localization tool for creators, educators, marketers, and video teams. It helps you generate subtitles, translate captions, edit subtitle timing and text, style captions, create dubbed versions, and export finished videos.
Contact Us
Support email: support@cinlink.ai
When contacting support, please include:
Platform: macOS / iOS / iPadOS / Web
App version
Device model and system version
Steps to reproduce the issue
Error message or screenshot
Video format, duration, and file size, if the issue is video-related
FAQ
Frequently
Asked Questions
Have questions? Our FAQ section has you covered with
quick answers to the most common inquiries.
What can CinLink do?
Why do I need to sign in or use an API key?
Where can I get my API key?
Why did subtitle generation fail?
Which video formats are supported?
What should I do if the subtitles are inaccurate?
Read more
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Troubleshooting
Try these steps first: Update CinLink to the latest version. Check your internet connection. Confirm that your API key is valid. Test with a shorter video. Make sure your device has enough storage space. Restart the app and try again.
Support Scope
We can help with: App installation and launch issues Sign-in and API key issues Subtitle generation, translation, editing, and export Video processing failures or unexpected output Account, credits, and task status issues Bug reports and feature suggestions
Response Time
We usually respond within 1-3 business days. Complex issues may require additional investigation.