1. Overview
This Privacy Policy explains how CinLink collects, uses, discloses, and protects information when you use our websites, applications, software, APIs, and related services.
CinLink is designed for media workflows that may include local files, cloud processing, account services, billing, analytics, and third-party integrations. The exact information we process depends on the features you use and the settings you choose.
2. Information We Collect
We may collect information you provide directly, information generated by your use of CinLink, and information from integrations or third-party services you connect.
- Account information, such as name, email address, login method, organization details, and authentication data.
- Billing information, such as plan, payment status, invoices, and transaction identifiers processed through our payment providers.
- Content and files you choose to upload, import, process, generate, export, or sync through CinLink.
- Usage data, such as feature activity, device type, app version, logs, diagnostics, crash reports, performance data, and approximate location inferred from network data.
- Communications, such as support requests, feedback, survey responses, and other messages you send to us.
3. Local and Cloud Processing
Some CinLink workflows may run locally on your device, while others may require cloud services to perform tasks such as model inference, authentication, billing, storage, collaboration, synchronization, or support.
When a task requires cloud processing or third-party model providers, CinLink may transmit the information needed to complete the requested task. We aim to limit processing to what is reasonably necessary for the feature you use.
4. How We Use Information
We use information to provide, maintain, secure, and improve CinLink and to communicate with you about the services.
- Provide core product features, including media understanding, editing, generation, translation, dubbing, export, and workflow automation.
- Create and manage accounts, licenses, subscriptions, billing, downloads, and support.
- Monitor reliability, debug errors, prevent abuse, enforce our terms, and protect users and the services.
- Analyze product usage, measure performance, and improve the quality, usability, and security of CinLink.
- Send service messages, product updates, security notices, and responses to your requests.
5. How We Share Information
We do not sell personal information. We may share information with service providers, partners, or authorities only as needed to operate CinLink, comply with law, or protect rights and safety.
- Service providers that help with hosting, storage, analytics, payments, authentication, customer support, communications, security, and infrastructure.
- Model, media-processing, or integration providers when required to perform a task you request or enable a connected feature.
- Business transfers, such as a merger, acquisition, financing, reorganization, or sale of assets, subject to appropriate protections.
- Legal and safety disclosures when we believe disclosure is required by law or necessary to protect CinLink, users, third parties, or the public.
6. Cookies and Analytics
We may use cookies, local storage, analytics tools, and similar technologies to keep you signed in, remember preferences, understand site and product usage, improve performance, and protect against abuse.
You can control cookies through your browser settings, but disabling cookies may affect availability or functionality of some services.
7. Data Retention
We retain information for as long as reasonably necessary to provide the services, comply with legal obligations, resolve disputes, enforce agreements, maintain security, and support business operations.
Retention periods may vary based on account status, feature usage, legal requirements, backup schedules, and the type of information involved.
8. Security
We use administrative, technical, and organizational safeguards designed to protect information from unauthorized access, loss, misuse, disclosure, alteration, or destruction.
No method of transmission or storage is completely secure, so we cannot guarantee absolute security. You can help by keeping your credentials safe and using current software and device protections.
9. Your Choices and Rights
Depending on where you live, you may have rights to access, correct, delete, export, restrict, or object to certain processing of your personal information.
You may also manage some information directly through your account settings, connected services, browser controls, or device permissions. To make a privacy request, contact us at support@cinlink.ai.
10. International Transfers
CinLink may process information in countries other than where you live. When we transfer information internationally, we use appropriate safeguards where required by applicable law.
11. Children
CinLink is not intended for children under the age required by applicable law to consent to online services. We do not knowingly collect personal information from children without appropriate consent.
If you believe a child has provided personal information to CinLink, contact us so we can review and take appropriate action.
12. Changes to This Policy
We may update this Privacy Policy from time to time. If changes are material, we will take reasonable steps to notify you, such as posting the updated policy or providing in-product notice.
The updated policy will be effective when posted unless a later effective date is stated.
13. Contact
Questions or requests about this Privacy Policy can be sent to support@cinlink.ai.